Refund policy for purchased top-ups

In addition to any rights to a refund that you might have by law, you can request a refund of your top-ups purchase if:

• The payment was made within the last 7 days; and
• No part of the listening time was consumed

To request a refund, contact us.

Note: Each refund request is reviewed on a case-by-case basis and is subject to Spotify’s discretion, unless otherwise required by law. For more information, see our Paid Subscription Terms and Purchasing audiobook listening time help article.

When a refund is processed, the top-ups will be removed from the account.